Customer Account Manager

Customer Account Manager 

• Ability to work as a member of a team.
• Maintain strong, open communication with co-workers, supervisor and manager.
• Is mindful of and adheres to procedures, policies and regulations.
• Functional knowledge of SAP and Microsoft Office applications.
• Highly productive and able to assess and execute next steps with minimal guidance or supervision.
• Predisposed to continuous learning. Absorbs and retains new information quickly.
• Embodies bias for action and proactively manages workload.
• Prioritize tasks and changes direction or adjusts approach in response to a rapidly changing environment.
• Responsible for the creation of orders in SAP. Entering specific customer requirements that can vary from both customer to customer and specific PO’s.
• Review all documentation related to customer orders to ensure all information is both complete and accurate, including: customer names, addresses, part numbers, and other specifications.
• Generates documentation and solves customer issues/requests/complaints in accordance with procedures, and when required, redirects queries to appropriate department or personnel.
• Coordinates with operations and other business functions to ensure customer requirements are met.
• Manages and maintains a record of customer interactions or transactions; records details of inquiries, complaints, comments, and actions taken to facilitate future needs in trainings and improvements in customer services, as well as identify patterns and maintain quality.
• May promote products/services to ensure business targets are met.
• Coordinates with sales reps to identify inside sales opportunities.
• May provide after-sales support for client contracts to ensure customers satisfactions are met.
• Performs duties related to overall customer service.
• Maintains knowledge of Simmonds organization and products to provide the appropriate information and support to customers.
• As needed, may need to work beyond schedule to complete work with customer.

• Typically requires a University Degree and minimum 2 years prior relevant experience or an Advanced Degree in a related field and minimum 3 years of experience
• U.S. Person (U.S. citizen, permanent resident, or granted refugee or asylee status) as defined here: https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62
• Customer service experience
• Able to correspond electronically using MS Word, Excel and Outlook

• SAP or other ERP Experience.
• Aerospace experience preferred
• Business-to-business Customer Service experience.
• Able to communicate professionally and effectively, both in writing and verbally in the English language.
• Primary point of contact for assigned list of customers
• Demonstrate the ability to remain composed and decisive in a fast paced environment
• Ability to work as a member of a team.
• Primary point of contact for assigned list of customers
• Demonstrate the ability to remain composed and decisive in a fast paced environment