Youth & Family Intake Care Coordinator

This is an exciting new position, as CSAC is growing. We are seeking a dedicated Intake Care Coordinator to support new clients entering services and assist clinicians in providing seamless, high-quality care.

This is an opportunity to be a welcoming first point of contact for individuals seeking help, while playing a crucial role in care coordination within our CCBHC (Certified Community Behavioral Health Clinic) model.

Key Responsibilities

Client Engagement & Intake Support

• Provide warm, client-centered information to those inquiring about services via phone, telehealth, or in person.
• Guide new clients through the intake process, primarily in-office, with occasional home visits.
• Complete all required intake documentation in the electronic health record and gather necessary supporting materials.
• Coordinate intake scheduling and ensure smooth handoff to clinicians.
• Conduct initial safety/risk assessments and collaborate with Crisis Clinicians when needed.

Care Coordination & Resource Support

• Partner with the Business Office to support clients with insurance, fee concerns, or sliding fee scale documentation.
• Collect Releases of Information to facilitate communication with schools, providers, and other services.
• Assist clients in applying for benefits such as Medicaid, WIC, and SNAP.
• Monitor attendance, follow up on no-shows, and support re-engagement.
• Support clinicians in ongoing care coordination tasks aligned with CCBHC criteria, including scheduling appointments and arranging transportation if needed.
• Assist clients transitioning from higher levels of care, ensuring appointments and follow-ups are in place after hospital discharge.
• Follow up on Patient PING data regarding hospital entry/discharge.
• Develop referral lists and coordinate with specialized providers as needed.
• Support clients and staff with language and cultural needs, including arranging interpretation services.

Community Collaboration 

Build and maintain relationships with community organizations, state and federal agencies, medical providers, and social service partners.
Help individuals navigate multiple health and social service systems.
 
Qualifications
We’re looking for someone with:

• A Bachelor’s degree in a human services field and/or relevant experience
• Strong customer service skills with a compassionate, client-centered approach
• Excellent organizational abilities and attention to detail
• Solid computer and documentation skills
• Willingness to become well-trained in community resources, programs, and effective clinical responses

Position Details

• Full-time position at 40 hours/week. The hourly rate is $22.62 - $26.
• Weekday, daytime hours, but flex hours as needed for occasional evening or weekend intakes.

 Apply now to join our mission-driven, innovative, and collaborative community mental health agency at www.csac-vt.org/careers