Service Desk Engineer

Konica Minolta currently has an exciting opportunity for a Service Desk Engineer!

In this position, you will provide remote and onsite technical support for Microsoft-based business environments. This is a great opportunity for you to join a fantastic company for long term career growth. You must be excited about technology, self-motivated, and enjoy serving others. An ideal candidate will have real world experience in either a helpdesk or network administration position, with a good understanding of Windows workstation and server operating systems, application installation and troubleshooting, and Active Directory administration and management.

Responsibilities

• Provide remote technical support to clients over the phone using remote control tools
• Conduct onsite technical support at client location as needed
• Diagnose and resolve workstation, server and network infrastructure issues
• User account management – Add/edit/disable accounts, setup new application users, etc.
• Troubleshoot backup, malware, virus and other technical issues
• Help provision new laptops, desktops and mobile devices
• Work with application vendors in troubleshooting application errors
• Answer end user questions and remediate issues

Qualifications

• 1+ years’ experience in a related role
• College or IT trade school degree, technical certifications or related years of experience
• As much of this job is done remotely, great verbal and written communication skills are a must
• A professional appearance, attention to detail, and the ability to manage multiple technical issues simultaneously is also required
• Windows 7 and 8 and associated hardware platforms Windows Server 2003, 2008 and 2012
• VMware or Microsoft Hyper-V virtualization technologies
• Anti-virus, Anti-spam and Anti-spyware
• Backup and Recovery technologies
• Citrix and Microsoft Remote Desktop Services
• Firewalls, Routers and Managed Switches
• LAN / WAN / Wireless networking hardware and software technologies
• Systems Management Software (HP Insight Manager, Dell OpenManage)
• Industry certifications from CompTIA, Microsoft, Cisco or VMware

About Us

Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter. 

Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.

EOE Statement

Konica Minolta is an equal opportunity and affirmative action employer. We consider all qualified applicants for employment without regard to race, color, religion, creed, national origin, sex, pregnancy, age, sexual orientation, transgender status, gender identity, disability, alienage or citizenship status, marital status or partnership status, genetic information, veteran status or any other characteristic protected under applicable law.

Konica Minolta Business Solutions (Canada) Ltd. is an equal opportunity employer.

LOCATIONS: South Burlington, Vermont
CATEGORIES: Information Technology
# OF OPENINGS: 1
WORK LOCATION TYPE: Onsite
POSTED SALARY RANGE: USD $54,500.00 - USD $96,600.00 /Yr.

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