Intake & Triage Nurse

Collaborates with health care team members, patients, and families to ensure a smooth transition back to the home environment from inpatient facilities. Assesses client needs / issues over the phone. Uses clinical decision making to triage health issues and informs client of appropriate intervention. Assists client to navigate the health care system.

Essential Job Functions/Responsibilities

• Assesses community and referral source needs to ensure care needs are met.
• Assesses client needs over the phone and triages orders.
• Collaborates with health care team members, patients, and families to ensure a smooth transition to the home environment from inpatient facilities.
• Develops professional and credible relationships with discharge planner, social workers, physicians and associated healthcare workers involved in the referral process.
• Engage in marketing by educating patients, families, facilities, and physicians about the range of services that ACHHH provides.
• To be a patient advocate.
• Explain in detail all options of care to patients and their families to ensure the best possible outcome.
• Collaborates with all members of the health care team to ensure the patient status, orders, and care needs are adequately addressed.
• Receives calls from patient, physician, and health care facilities and prioritizes care needs and coordinates care with the team.
• Addresses any questions or concerns expressed by the patient or family.
• Promote agency services through telephonic means
• Educate physicians, discharge planners, social workers and health care staff to ensure equipment and other needs are met before discharge when possible.
• Evaluate patient and family care needs.
• Evaluate response to triage instructions and make recommendations as needed,
• Assess Telehealth Vital Signs. Measurements and communicates with patient to triage symptoms and notifies MD of any vital signs outside the parameters.
• Fax monthly Telehealth Report to the PCP.
• Other duties as assigned.

The above statements are only meant to be a representative summary of the major duties and responsibilities performed by incumbents of this job. The incumbents may be requested to perform job related tasks other than those stated in this description.

PROFESSIONAL BEHAVIOR

• Adheres to the Agency Mission, Values and Code of Conduct.
• Demonstrates consistently the ability to use critical thinking skills for decision-making and problem solving.
• Demonstrates the ability to be self-directed; completes work and documentation in an organized and efficient manner.
• Demonstrates awareness of and adherence to agency policies and procedures.
• Maintains and conserves agency resources.
• Represents the agency in a professional manner both in appearance and behavior.
• Maintains patient, co-worker and agency privacy and confidentiality at all times.
• Follows the Agency Corporate Compliance Plan and the Agency HIPAA Regulations.
• Demonstrates the ability to communicate effectively with individuals and within groups.
• Demonstrates the ability to work collaboratively with individuals and within groups.
• Demonstrates adaptability, flexibility, self-control and maturity in job performance and behavior.
• Assumes responsibility for pursing and obtaining appropriate continuing education opportunities.

Job Type: Full-time

Pay: $72,000.00 - $77,000.00 per year

​Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

If you are interested in a career at Addison County Home Health and Hospice, please download an application, fill it out and return it to our Human Resources Department via:
E-mail to hr@achhh.org
Fax (802) 388-6126
Mail ACHHH, Human Resources; PO Box 754, Middlebury, VT 05753