Operations Manager for Student Success

The Operations Manager for Student Success supports system development and supporting the daily operations for the Student Success Center. They are responsible for overseeing administrative processes and workflows within the center to advance the center’s mission.

This is a full-time, benefits eligible, hourly position with a hiring range of $24.47 - $30.59 per hour.

Core Responsibilities:

• Design, maintain, and improve business processes and administrative systems to bolster initiatives and priorities within the Student Success Center.
• Act as primary Student Success Center contact with outside organizations and other departments, responding to technical, administrative, or operational questions and ensure necessary follow up.
• Oversee the Student Success Center’s use of Advocate/Maxient database software; Analyze related procedures and workflows and lead or make recommendations for improvements.
• Oversee the collection, analysis, and reporting of student engagement and intervention data for internal and external stakeholders.
• Utilize College software systems (e.g. Banner, Power BI, Maxient, etc) to access and process essential information related to Student Success functions and services.
• Draft communications, procedural guides, and documentation to standardize workflows and support Assistant Deans.
• Support the Administration Committee by coordinating petitions, meeting agendas, and communications.
• Supervise Student Success Coordinator.

Requirements

• A Bachelor's degree or equivalent experience required.
• Minimum 3 years of experience in college student services.
• Knowledge and proficiency in Microsoft Office Suite, Google apps, etc. and a willingness to be trained in new software platforms including Oracle, Power BI, Maxient, Banner.
• Strong interpersonal and communication skills.
• Demonstrated ability to manage sensitive and confidential information with professionalism and discretion.
• Comfort working both independently and collaboratively in a fast-paced, evolving environment.
• Commitment to diversity, equity, inclusion, and access in student support work.

Physical Demands and Working Conditions:

• Work is performed in an office environment and requires the ability to operate standard office equipment and keyboards.

Other:

• An offer for this position is contingent upon successful completion of a criminal background check and references.

Benefits
As an employee of Middlebury College in Vermont, you will enjoy being part of a vibrant supportive community.

Middlebury offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, and a generous time-away program - up to 34 days per year, increasing as the term of service lengthens. Employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Spouses or domestic partners are eligible to receive a card with the same privileges.
• Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website.

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.

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