Billing Specialist

The Billing Specialist is a key member of the Billing team to ensure that VGS’s growing customer base receives excellent billing services.  As the organization advances innovative initiatives, this role will ensure a seamless billing process of current and evolving customer offerings.

The Billing Specialist ensures timely, accurate preparation of monthly utility bills in accordance with general terms & conditions, tariffs, regulatory orders, and internal policies under the guidance of the Billing Supervisor. This position supports the coordination of the customer billing cycle – from meter reading through bill presentation to customer payment processing. This position will also support updating rates, appropriate bill messaging, and daily cash reconciliation. The Billing Specialist will provide customer reporting and data to internal stakeholders as well as support the customer care team with customer billing inquiries.  This role will also  support the interruptible service billing for participating commercial customers each month ,as well as support the organization in building and maintaining relationships and providing information and support to Key commercial Accounts. 

DUTIES AND RESPONSIBILITIES FOR THIS POSITION:

• Responsible for efficient, accurate integration and reporting of meter reading, billing, e-billing, mailing and payment posting to customer accounts.
• Adjusts customer bills as well as reconciling those adjustments, as necessary.
• Estimates customer bills, when necessary and updates this process, including through process documentation, as needed. 
• Provides support with maintaining and updating all associated billing rates, sales taxes and any other changes that impact customer billing and accounts under the supervision of the Billing Supervisor.
• Assist in the coordination of the cross-functional interruptible billing workflow process in deep coordination with System Control, accounting, and meter reading functions to ensure accurate, timely bills for our interruptible customers.
• Supports meter reading in investigation and analysis of accounts with meter reading issues, billing issues or complaint resolution using independent judgement and initiative. 
• Acts as SME for CIS, billing systems, and integrations; partners with IT on improvements. Supports and maintains the integrity and accuracy of the data within the CIS reporting systems, such as AR aging reports, to ensure customer accounts are accurate and integrating appropriately into the general ledger system. 
• Completes all necessary monthly reporting (i.e. budget billing, renewable natural gas reporting, etc.) and provides to internal stakeholders.  Adjusts monthly reporting as necessary with the Billing Supervisor. 
• Coordinates group billing activities. Demonstrates knowledge on the complexities and executes Group Billing where applicable across our customer base. Works directly with customers where opportunities exist and resolving issues to insure timely and accurate billing.  Obtain guidance form the Billing Supervisor as necessary. 
• Coordinates the bill printing process with third-party vendor. 
• Evaluates and reconciles reports on customer deposits reviewing timely refunds, and application of funds per regulatory guidelines.
• Completes all necessary steps related to daily cash processing, including troubleshooting customer account issues.
• Collaborates on the completion of the biannual Commercial Rate Review ensuring that the Company’s commercial customers are classified correctly within rate classes. 
• Cross trains team members, as identified, to ensure the revenue and billing cycles are uninterrupted due to absences and to promote a supportive team environment.  
• Handles  other billing aspects for the organization as needed, such as service billing as well as support any customer correspondence related to their bill (i.e. rental retirements, service plan updates, etc.) to streamline all billing within the billing team.
• Explicitly aligned with Finance, supporting revenue integrity, GL integration, and month-end close
• Supports Customer Care with customer billing inquiries or escalated customer billing complaints. 
• Focused on evolving with technology, regulatory needs, and business diversification. 
• Other duties and responsibilities as required or requested.

REQUIRED SKILLS FOR THIS ROLE:

• Proven experience and knowledge within billing and a clear understanding of the associated impacts with revenue collection, payment channels, customer accounts and customer deposits. 
• Clear and effective communicator, a responsive listener, and an efficient collaborator in a way that builds excellent relationships both internally and externally.  Ability to represent company when communicating with customers and vendors.
• High degree of attention to detail, trustworthiness and comfortable dealing with numbers, complex spreadsheets, financial information and customers.
• Ability to translate and effectively communicate accurate, complete billing data and analysis to management. 
• Ability to flourish in a fast-paced, highly collaborative environment that requires flexibility, constant prioritization and organization.
• Ability to clearly communicate expectations and hold self-accountable for those expectations.  
• Excellent technology skills – spreadsheets, aptitude to quickly learn customer information system and to leverage technology solutions for communication, efficiency and data integrity.
• These skills are normally acquired with a technical degree and/or relevant experience. 

DIVERSITY AND INCLUSION STATEMENT

At VGS, we are committed to fostering a workplace culture where everyone is welcomed, respected, and valued. We believe in creating an environment that encourages diverse viewpoints, experiences, and backgrounds, contributing positively to our organization’s strength and adaptability. Candidates across all markers of identity (age, race, gender, etc.) are highly encouraged to apply, even if every skill requirement does not match perfectly, because we believe in continuous improvement and support our employees in achieving goals and objectives. 

ABOUT VGS

VGS is a leader in energy efficiency and innovation, offering safe, reliable, and affordable natural gas service and an expanding portfolio of heating and cooling options to our 56,000 customers in northwest Vermont.

Salary Range:
$24.00 To $34.00 Hourly

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