Manager On Duty

The Middlebury Natural Foods Co-op is seeking a Manager on duty to support staff and customers in all aspects of smooth and efficient store operations. This essential role combines customer service, leadership, and operational oversight to ensure a safe, welcoming, and well-functioning store environment.

What You'll Do

• Provide stellar customer service through cashiering, packaging, and store conditioning (inside and outside)
• Take the lead on store safety and security while on shift
• Support point-of-sale operations and troubleshoot system issues
• Respond to and manage shoplifting incidents or disorderly customers
• Ensure compliance with health codes and sanitation requirements
• Support staff and maintain a positive customer experience in the absence of managers
• Communicate effectively with staff, members, and customers to keep operations running smoothly

• Leadership Experience: Skilled at taking the lead in a fast-paced retail or community business
• Evening and weekend Availability: Able to regularly work evenings and weekends, including closing shifts
• Customer Service Focused: Friendly, supportive, and responsive to shopper and staff needs
• Strong Communicator: Excellent communication and interpersonal skills required
• Problem-Solver: Able to handle difficult situations and deescalate calmly and professionally
• Dependable & Responsible: Reliable with a strong sense of accountability able to take initiative to identify and resolve problems

• Pay: $22.75–$24/hour or higher, depending on experience
• Schedule: 32 hours/week, with evening and weekend shifts. Sundays, Mondays, Tuesdays, and Thursdays.
• Benefits: Medical, optional dental and vision insurance; life insurance; 3 weeks paid time off; 401(k); yoga class discount; employee assistance program; 20% staff discount; and more
• Meaningful Work: Support cooperative values, community, and a positive workplace culture