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Network Escalation Engineer
SymQuest's Division of Konica Minolta Business Solutions, has an exciting opportunity available for a Network Escalation Engineer!
*** Please note, although this is a primarily remote role, you MUST live within commuting distance to one of the following locations:- South Burlington, VT
- Rutland, VT
- West Lebanon, NH
- Plattsburgh, NY
- Westbrook, ME
- Provide advanced remote technical support to clients over the phone using remote control tools
- Conduct onsite advanced technical support at client location as needed
- Diagnose and resolve server, storage and network infrastructure issues
- Ensure client networks remain stable with maximum uptime through proactive and reactive technical support
- Work with application vendors in troubleshooting application performance and errors
- Possess the passion for providing great service and the desire to create “Raving Fans”
- Build solid, long-term relationships with team members and our clients
- Continue skills development; maintain proficiency in current technologies
- Remote technical support of customer devices and networks (70%)
- Onsite technical support of customer network environments (10%)
- Administration – documentation and meetings (10%)
- Continual professional development (10%)
- Minimum of a four-year college degree or equivalent experience
- Industry certifications from CompTIA, Microsoft, Cisco, Fortinet or VMware
- Real world experience in an advanced level network administration or technical support role
- Strong communication and interpersonal skills
- Strong analytical and organizational skills
- Desire to “do what it takes” to solve technical challenges
- Advanced level knowledge of Server Operating Systems, Storage Area Network Architectures, Network Applications and LAN / WAN / Wireless
- Technologies Products and Services: Windows Server 2016/2019/2022, VMware or Microsoft Hyper-V virtualization, M365/Entra
- Storage Area Network Architectures Backup and Recovery technologies
- Citrix and Microsoft Remote Desktop Services
- Firewalls, Routers and Managed Switches
- LAN / WAN / Wireless networking hardware and software technologies
- Systems Management Software (HP Insight Manager, Dell OpenManage)
Konica Minolta Business Solutions' (Konica Minolta) journey started more than 150 years ago, with a vision to see and do things differently. The company partners with clients to Give Shape to Ideas by supporting their digital transformation through its expansive Intelligent Connected Workplace portfolio. Its business technology offerings include IT Services, intelligent information management, video security solutions and managed print services, as well as office technology and industrial and commercial print solutions. 2025 marks Konica Minolta’s 20th anniversary in production print, for which it celebrates "20 Years of Excellence, Innovation and Impact,” and continues to lead the way in digital commercial printing. This year also commemorates 20 years of Konica Minolta’s bizhub brand. Over the past two decades, the bizhub series has revolutionized office technology and redefined how businesses operate. It has continuously evolved to meet the needs of modern workplaces, fueled by advances in technology and a commitment to innovation. Konica Minolta is proud to be ranked on the Forbes 2025 America's Best Large Employers list, included on CRN’s MSP 500 list numerous times; recognized as the #1 Brand for Customer Loyalty in the MFP Office Copier Market by Brand Keys for eighteen consecutive years and presented with Keypoint Intelligence’s BLI 2025 and 2021 A3 Line of The Year and BLI 2021-2023 Most Color Consistent A3 Brand Awards for its bizhub One i-Series. For more information, please visit Konica Minolta online and follow it on Facebook, YouTube, LinkedIn and Twitter.
Konica Minolta operates on a North American Shared Services model, which aligns cross-border priorities and enhances delivery to its field organization. This combines service functions in the U.S. and Canada, ultimately providing more resources to support areas such as sales administration, logistics and supply chain, marketing, product planning, finance, IT, HR and legal.
Locations: South Burlington, Vermont; Rutland, Vermont; West Lebanon, New Hampshire; Plattsburgh, New York; Westbrook, Maine
Categories: Information Technology
# of Openings: 1
Work Location Type: Remote
Posted Salary Range: USD $61,000.00 - USD $106,800.00 /Yr.
CLICK HERE TO APPLYStatus: Full time
