Educational Webinar Series: Managing Difficult Conversations

Description

Managing Difficult Conversations is a session that anyone at any level can benefit from. For those in leadership positions, it is a vital skill for success in your role. Participants will learn tools and methodologies for navigating some of the more challenging aspects of managing people. Said differently, there's no avoiding a difficult conversation. How you manage these toughest conversations can literally be the difference between positioning your organization for success (or not). In this session, you'll understand how to improve both individual and team morale and performance, how to have fewer unresolved issues and tensions, demonstrate you are invested in your team's success, show respect for those who look to you for leadership, and ultimately, how to be a better leader.

Participants will learn the following:

• Understand how to apply the tools necessary to navigate challenging discussions effectively.
• Understand how to utilize these tools to foster employee growth, improvement, and accountability.
• Understand how to build trust through effective and honest communication.

Mark Heyman
JD, Founder & CEO
HR Happens

Mark is an HR and organization development consultant with experience in both the private and public sectors. Mark began his professional career practicing labor and employment law, serving as Deputy Legal Counsel to the VT State Employees Association. Mark also served as an Assistant Clerk in the VT House of Representatives for the 1996-97 Legislative Session. He then transitioned to HR work as co-owner and then owner of an HR and OD consultancy, Cope & Associates, Inc., and Cope HR for ten years. Mark then served as HR Director and General Counsel at OnLogic, a global industrial PC company headquartered in VT, until returning to consulting.

Mark received his bachelor’s degree from the University of Vermont in 1992 and his JD from Suffolk University Law School in 1995. He and his family live in South Burlington, VT.

This members-only webinar series is co-sponsored by the Addison County Chamber of Commerce and Addison County Economic Development Corporation. Seminars are open exclusively to members of the Chamber and the ACEDC. Guests of members will be considered based upon availability and individual non-member guests may only attend (1) one webinar per calendar year.