Service Manager

Champlain Valley Equipment (CVE) is a leading agricultural and power equipment dealership serving Vermont and the surrounding region. With a strong reputation for customer service and a commitment to employee development, CVE offers a dynamic and supportive work environment. As a Service Manager at our Middlebury, VT location, you will oversee all aspects of the Service Department, ensuring efficient operations, high-quality service, and customer satisfaction. This is an excellent opportunity for individuals who are passionate about leadership, enjoy problem-solving, and are eager to contribute to a well-established, community-focused company.

Responsibilities

• Oversee daily operations of the Service Department, ensuring smooth and profitable performance
• Coordinate customer, warranty, and internal service work assignments
• Manage and support a team of Service Technicians, Service Writer, and Driver
• Develop and implement operating plans for the department
• Schedule and assign service jobs based on team members’ skills and priorities
• Ensure timely and professional handling of sales and service pickups and deliveries
• Foster a culture of personal development, career growth, and continued education within the department
• Conduct annual performance evaluations for departmental employees
• Maintain consistent workflow to drive department sales and meet customer expectations
• Communicate effectively with customers to ensure satisfaction and build strong relationships
• Resolve service-related conflicts and facilitate payment collection
• Submit service warranty claims accurately and in compliance with vendor requirements
• Maintain department equipment and schedule fleet vehicle maintenance and repairs
• Collaborate with parts and sales teams, including other CVE locations, to enhance sales performance and customer satisfaction

• Excellent communication skills
• Ability to think independently and make sound decisions
• Fundamental computer skills
• Strong attention to detail
• Proven ability to manage and lead a team effectively
• Resourcefulness and problem-solving skills
• Mechanical aptitude and understanding of the industry is helpful
• Willingness to learn—training is available for the right candidate

• Competitive compensation with performance-based bonuses
• 401(k) retirement plan
• Health insurance
• Life insurance
• Clothing allowance
• Employee discounts
• Supportive team environment focused on professional growth