Clinical Administrative Associate

Clinical Administrative Associates provide age appropriate and culturally sensitive administrative and reception services for all students, vendors and visitors in an inclusive, collaborative, and integrated Center for Health and Wellness. This associate position is assigned to the Counseling Office.

This is a full-time, benefits eligible, hourly position with a hiring range of $19.92 - $23.65 per hour.

Core Responsibilities:

• Manages student, family, colleague, and vendor communication via telephone, in person and email including point-of-contact triage and provides guidance regarding services and policies  
• Creates and maintains clinical calendars for assigned staff, website content, service listings, staff profiles, and event information  
• Manages referrals for contracted and outside providers including insurance pre-authorizations as needed  
• Collects and catalogs health insurance, forms, and other documents to facilitate services and referrals  
• Tracks student compliance, student engagement, student health outcomes, quality assurance, and quality improvement metrics in collaboration with Director(s)  
• Provides administrative support for Director(s) and other staff as assigned including budget reconciliation for supplies, contracts, outreach, and programming purchases  
• Completes timely documentation in the EHR according to best practices and office policies  
• Communicates and collaborates effectively with students, Center staff, and community providers  

Requirements

• Understands clinical terminology including third party payer language and processes
• Skilled use of Microsoft suite and other applications including electronic health records
• Commitment to confidentiality and patient privacy
• Successful collaborator with cross-discipline colleagues to support positive outcomes
• Interest in the social, psychological, and physical developmental stages of college students
• 2 years of experience in a healthcare or related environment
• Associates degree or equivalent experience

Physical Demands and Working Conditions:

• Potential exposure to communicable diseases. Functions in a fast-paced healthcare environment. Able to work occasionally into the evening or on weekends, to support student outreach activities, for continuity of care and in management of an acute crisis. Cross-campus and cross-town travel may be required.

Other:

• An offer for this position is contingent upon successful completion of a criminal background check and references.

Benefits
As an employee of Middlebury College in Vermont, you will enjoy being part of a vibrant supportive community.

Middlebury offers its employees excellent compensation and competitive health, dental, life, disability, generous retirement matching, and vision benefits, and a generous time-away program - up to 34 days per year, increasing as the term of service lengthens. Employees are eligible for robust educational assistance programs. The result is a very high quality-of-life in a gorgeous setting. Middlebury Colleges offers its employees excellent compensation and other perks of employment including:

• MiddCard Privileges: access to athletic facilities, discounts at the college store, library privileges, and cultural and sporting events. Spouses or domestic partners are eligible to receive a card with the same privileges.
• Discounts on season passes at Middlebury College's Snow Bowl, the Ralph Myhre Golf Course and the Rikert Outdoor Center.
• Access to our Partner Inclusion Program that provides comprehensive support services to the spouses and partners of Middlebury employees.
• A full listing of our benefit offerings can be found on our website.

Middlebury College is an equal-opportunity employer where diversity, equity, and inclusion are core values. To this end, the College recruits talented and diverse faculty, staff, and students from across the United States and around the world. Middlebury College encourages applications from women, people of color, people with disabilities, and members of other protected classes and historically underrepresented communities. The College also invites applications from individuals who demonstrate an ongoing commitment to advancing diversity, equity, and inclusion in the workplace.

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